Parade has upgraded its CoDriver platform with the addition of AI-powered voice automation for inbound carrier calls. This move is expected to significantly increase freight brokerage efficiency. The technology is said to create the industrys first fully integrated system that handles both phone and email communications through artificial intelligence. The platforms ability to process 90% of routine communications automatically could significantly improve operational efficiency. This could revolutionize how brokerages manage capacity and carrier relationships. Parades upgrade also addresses critical pain points in freight operations, where brokers waste 75% of their time on low-value communications while converting fewer than 10% of inbound inquiries into actual bookings.
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