Many businesses are making costly mistakes by automating broken processes, adding complexity and creating inefficiencies. The key to success is to fix the process first, then automate strategically, argues author. Automation is supposed to make businesses more efficient, but it often exacerbates existing problems. Companies rush to automate tasks without fully understanding the impact of the impact, and often replace human decision-making with software that isnt fully tested or optimized. The goal of automation is to eliminate waste and not create newefficiencies, so businesses need to fix their processes first. A recent study by Bain & Company found that 88% of business transformations, including automation initiatives, fail to meet their objectives and 85% of AI and automation projects fail to deliver expected value. The consequences of failed automation efforts are massive, leading to higher operating costs, lost productivity and customer dissatisfaction.
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