A study by American Express has found that businesses are prioritizing improving their payments processes in 2025, with automation becoming a key focus. The Amex Trendex: B2B Payments Edition survey polled 1,000 U.S. business decision-makers, which found that 91% of business leaders believe that easy, streamlined and secure payments drive business growth. However, only 17% of businesses surveyed have fully automated their payments process, while 15% have not automated any payments at all. The study also found that late or slow payments have negatively impacted business relationships, with 26% citing payment delays as a reason they have stopped working with a buyer or supplier. Despite its benefits, concerns around cost, lack of perceived benefit, and security risks are among the main reasons businesses have yet to implement full payments automation.
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