IT automation platforms are software offerings that perform common IT-related tasks automatically, reducing the time and effort IT staff must devote to these tasks. These platforms can also streamline and scale these processes, which are often more complex and more complex than other ones. These tools can also enable non-IT-related processes such as entering customer data into a marketing database or processing invoices. However, choosing the right IT automation platform can be challenging. Platforms that support IT process automation fall into two main categories: IT automation for IT automation and general-purpose BPA platforms for IT and other needs. The products listed below were chosen based on their popularity and prominence, as reflected in market analyses by Gartner and IDC.
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