The author of The Transformative Power of Automation: Lessons from the Frontlines of Innovation. He explains that the power of technology to drive growth, efficiency, and positive change in an organization can transform the organization into a thriving place where processes become streamlined and efficient. Automation is not just about cutting costs or speeding up processes, but unlocking potential in the organization and its people. The author recommends standardizing the way automation candidates are analyzed, assessed, and calculated for ROI, including employee satisfaction, improved customer experience, and customer satisfaction. Automating is not only a technical transformation but also a cultural shift, as it provides a platform for growth, innovation, and transformation. The article also discusses the importance of transparent communication and consistent messaging to foster trust and buy-in among employees.
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