The banking industry is rapidly adopting AI to improve operational efficiency, improve decision making, and personalize customer experiences. Three key trends are expected to drive AI adoption in the financial industry in 2025, including increased adoption in financial services, improved operational efficiency and modernization of data infrastructure. According to data from the Boston Consulting Group, 77% of financial institutions have already implemented AI in at least one area of their business. The study predicts that by 2025, the combination of Gen AI, process automation and predictive analytics will enable banks to optimize operations and reduce operating costs. The use of AI will expand to smaller institutions due to the accessibility of large language models. While Gen AI will facilitate the interpretation of unstructured information, intelligent document processing (IDP) and intelligent data mining will remain crucial for data mining and document management. Digital transformation in banking requires more integrated and scalable data infrastructures.
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