The Serviced Apartments Innovations in Technology 2025 report suggests that the need for automated payment solutions in the industry has become a necessity. Despite a landscape of partial automation across the sector, only 19% of operators report their financial administration being fully automated. This shift is particularly targeted for Gen Z (Gen Z), a generation of digital natives who prioritise travel as much as their lifestyle budget. This demographic makes 87% of their purchases from their phones. Automation can significantly simplify complex payment challenges, particularly for long-stay guests, and improve compliance and operational efficiency. It also allows larger operators to decentralise critical workflows and improve job satisfaction. The reports message is clear that embracing payment automation is about transforming how operators work and transform how they can stay ahead.
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