For Medicare Advantage Organizations (MAOs) the summer months are marked by the high stakes, tight turnarounds and document management challenges of the Annual Enrollment Period (AEP). Many MAOs are looking for more specialized solutions, including pre-built touchpoints for core documents and model document language and formatting requirements from the Centers for Medicare & Medicaid Services (CMS). These solutions guide users step by step through the process of creating, tailoring and ensuring compliance of each document. However, buyers must be cautious about plan management platforms that claim to offer automation, as many are stuck updating documents one at a time. Key considerations include integration with the Plan Benefit Package (PBP) database and ability to manage content for complex benefit scenarios. Advanced content management capabilities should support a plan information data repository and a streamlined QA process including audit trails, resource assignment, reporting, and a trackable approval workflow. A modern automation content management architecture can enable multiple modular languages and translations.
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