Ushur, the leader in AI-powered Customer Experience Automation (CXA), has launched a prebuilt automation solution for group and worksite benefits companies. The solution aims to reduce turnaround time and improve onboarding communications for insurance carriers, health plans, and financial services companies. Ushur's pre-built digital experience templates use AI and Uushur’s proprietary channels to securely digitize and automate the onboarding journey, while keeping all parties informed throughout the process for continuous clarity and alignment. The company's new AI-first automated solution uses state-of-the-art task and process automation powered by purpose-built artificial intelligence to engage with brokers and group customers. The platform is designed to streamline processes through proactive outreach and check-in regularly to assess progress for personalized onboarding steps. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience.
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