The article discusses four steps to improve government efficiency by automating processes and streamlining them. The first step is to identify how the process aligns with the business outcome, the government service, and the back-office functions involved. For example, a digital discovery assessment covers key processes related to service delivery as well as finance, HR and procurement. This assessment can help identify key performance indicators such as cost savings, increased revenues, caseload productivity, citizen satisfaction, program-related metrics such as health outcomes or childhood poverty rates. Automating processes can also significantly speed up the processing of work visas, security clearances or grant applications. The article also suggests the development of IT systems supporting process automation through the use of low-code/no-code platforms and other fast-temperature technologies. The ultimate goal is not to minimize the human role in government but to rationalize processes and harness peoples skills and work smarter.
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