A global study commissioned by SS&C has found that intelligent automation improves employee satisfaction and job retention. The study found that nearly 40% of decision-makers said employee satisfaction had improved and over half expect a 7-10% increase in employee retention over the next two years. The findings were found across industries including financial services, manufacturing, public sector, healthcare. This is compared with Gallups World Poll which found 85% of employees hate their jobs. The author argues that intelligent automations can become a morale-boosting friend for employees rather than a soul-crushing enemy. Automation can provide a pathway for a workforce to become better, stronger, and more productive. However, while intelligent automation cannot replace the human spirit and intellect, the author emphasises the need for collaborative efforts to achieve commercial value.
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