The article discusses the need for an Automation Center of Excellence (CoE), a dedicated organizational unit that consults on the planning, development and implementation of automation initiatives. The CoE is designed to provide a coordinated approach to automation that powers the entire business. These challenges include a lack of standardization across systems and tools, which can lead to suboptimal outcomes, increased maintenance costs, and challenges achieving business objectives. An automation CoE can also accelerate the deployment of self-service IT to lower costs, reduce workload on technical support and engineering teams, improve user satisfaction and enhance business agility. It can also help to establish automation best practices and streamline key processes and workflows. The article also discusses the benefits of setting up an automation center of excellence.
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