In a research paper published in the International Journal of Science and Research Archive, Abhay Dalsaniya and Kishan Patel provide comprehensive insights into how Intelligent Automation (IA) is transforming business operations across sectors. The combination of artificial intelligence and robotic process automation is creating a smarter, more flexible automation that evolves with business needs. In financial services, IA has revolutionized operations through enhanced fraud detection and compliance monitoring, which has significantly reduced financial risks and improved operational efficiency by up to 35%. The manufacturing sector has seen significant productivity improvements through IA implementation, with up to 60% enhancement in overall productivity. The technology has also significantly improved customer service through intelligent chatbots and automated support systems, leading to higher customer satisfaction rates and reduced response times. However, implementation challenges include high initial costs, the need for skilled personnel, and integration with existing systems, data security and privacy concerns.
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