The primary challenge for organizations is finding the best way to apply and manage advanced technologies like artificial intelligence (AI) and robotic process automation (RPA). Instead of relying on stand-alone solutions, businesses should focus on a cohesive approach that relies on interconnected ecosystems to deliver scalable results. Gartner has identified Business Orchestration and Automation Technologies (BOAT), which calls for organizations to align various automation capabilities into a single framework. This is in response to organizations looking to become more proactive and adept at orchestrating complex business processes. The report from IDC highlights AI-powered automation and the move toward AI and business automation convergence. The author suggests that while AIs value is diminished if its siloed due to issues like changing priorities, absent staff or redundant tasks, firms should take a holistic approach to work orchestration.
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