The global automation market is moving from rule-based to AI-driven solutions, with business process and IT automation leading the adoption of enterprise automation. Industries like banking and healthcare, along with North America, are leading in adoption. However, the siloed approach to automation creates challenges in organizational collaboration and cost efficiency, leading to higher total cost of ownership. This has led to more integrated automation strategies. Major drivers of change in enterprise automation include the breakdown of organizational silos through the establishment of common centers of excellence and steering teams, and a shift towards provider consolidation and platform-based approaches to streamline IT landscapes and enable tailored automation solutions. The adoption of generative AI is also anticipated to accelerate automation further.
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