In the digital age, operations leaders are facing two challenges: managing the increasing complexity of their systems and stack, and delivering excellent customer experiences to protect and grow revenue. The use of AI and Automation is crucial in transforming digital operations and accelerating innovation, as these technologies can reduce manual toil and scale people, teams, and knowledge to build more resilient operations throughout the incident life cycle. AI-powered tools can analyze massive data in real time, helping teams anticipate incidents and assist human action to make it more effective. Automation can expedite critical operations with guided remediation capabilities like predefined roles and tasks assigned automatically. It can also eliminate repetitive tasks such as sending regular status updates to stakeholders. The post-incident review is a crucial step that sets the stage for future-proofing the business.
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