Jakob Freund, CEO of Camunda, has stated that intelligent automation should not be solely attributed to AI but as a part of a larger, cohesive automation strategy. This holistic approach involves orchestrating multiple automation technologies together, rather than focusing on AI as a standalone solution. This creates silos where AI tools operate in isolation, leading to slower processes and frustrated customers. The report suggests that 60% of business and IT leaders use over 26 systems in their automation efforts, many of which become isolated. Successful intelligent automation involves involving all stakeholders in planning and design, using common modeling standards like BPMN (Business Process Model and Notation) and DMN to align business needs and ensure that automated processes meet business needs.
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