Forresters top three Automation Predictions for 2025 include that of Generative AI (genAI) and edge intelligence driving robotics projects that combine cognitive and physical automation. Citizen developers will start to develop genAI-infused automation apps, using their domain expertise. However, challenges remain, including managing a diverse number of AI models and managing the right balance of risk and efficiency. The key to success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. Forrester predicts that GenAI will orchestrate less than 1% of core business processes, yet this efficiency still leaves current digital and robotic process automation platforms orchestrating the core process, subject to their deterministic and rule-driven models. The coming year promises to be a period of growth for automation, characterized by growing enthusiasm and activity surrounding agentic and AI-driven operations. The enterprises that benefit from these trends will learn to balance the risk and reward of automation and identify the right use cases for their organization.
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