Forresters Predictions 2025: Automation report predicts that the growth of AI technology will continue, supported by continued interest and experimentation in Generative AI (genAI) and edge intelligence, and robotics projects that combine cognitive and physical automation. Citizen developers will start to develop genAI-infused automation apps using their domain expertise. However, challenges remain, including managing a diverse number of AI models and managing the right balance of risk and efficiency. The key to success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. Forrester predicts that GenAI will orchestrate less than 1% of core business processes and one-quarter of robotics projects will work to combine cognitive, physical automation, to enhance operational efficiencies. The report also predicts that citizen developers will deliver 30% of genAI’s automated apps.
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