The article discusses the importance of establishing Best Practices for Intelligent Automation and Generative AI (Gen AI) to ensure the use of these tools for business efficiency and efficiency. The article suggests that while RPA automates routine tasks, Gen AI brings creativity to a new level by enabling machines to generate content, solutions, or ideas. The author also discusses the need for an equally transformative approach to its governance and risk management. Key to success is establishing clear guidelines and boundaries on how to use Gen AI, understanding its capabilities and limitations, and ensuring that it is done ethically and with a clear corporate governance risk management policy. It also requires a clear strategy and operational principles to maximise the benefits from generative AI while minimising any negative effects.
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