The article suggests that while many businesses still treat automation as a temporary initiative, it should be embedded as a core responsibility in their culture. The author suggests that who is in charge of driving this shift should include everyone, including the CEO, COO, IT and product teams, and board members. The article also suggests that the role of Chief Automation Officer (CAO) should be added to the mix as a central person for automation initiatives. This comes amidst widespread recognition of the pivotal role of process automation in streamlining business operations and enhancing efficiency. To succeed, organizations need to foster collaboration with their sales, finance, compliance, legal and other functions to deploy automation. This requires strategic vision, cross-functional collaboration, and deep understanding of the enterprise’s digital infrastructure.
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