Open a Browser Session is returning 'Unsuccessful

JasonZak

Edit: It looks like this may be a problem with the target website, and not with the WA. Please ignore this post for now. If it is a problem with the target website, I'll delete it.

Hi @Product
For this WF:
https://account.wrk.com/v1/dashboard/wrkflow-runs/50507?client_id=5754&open_run_lc=1255572

There are 5 launches where the 'Open a browser session' WA returned unsuccessful status with the following:
Outputs
Unsuccessful message: Timeout 60000ms exceeded.

I have reset all the errors to see if that would solve it, but in all 5 launches the same error happened on the reset as well.

This is affecting the following launches:
https://account.wrk.com/v1/dashboard/wrkflow-runs/50507?client_id=5754&open_run_lc=1255572
https://account.wrk.com/v1/dashboard/wrkflow-runs/50507?client_id=5754&open_run_lc=1255666
https://account.wrk.com/v1/dashboard/wrkflow-runs/50507?client_id=5754&open_run_lc=1255510
https://account.wrk.com/v1/dashboard/wrkflow-runs/50507?client_id=5754&open_run_lc=1256616
https://account.wrk.com/v1/dashboard/wrkflow-runs/50507?client_id=5754&open_run_lc=1256558

We did have a successful launch this morning on this WF where there was no issue with the browser session WA.

Can we please take a look to see what the issue might be?

Thanks!

Dylan

JasonZak I took a look into this, and it looks like the failures were likely tied to an issue or outage on the target site being visited.

While investigating, I was seeing the same behaviour where the page would hang and eventually hit the timeout, but then it suddenly started loading normally again without any changes on our side.

Based on that, I would recommend resetting your jobs and see if the issue has resolved itself.

Nick

@JasonZak Did this work or should we create a tciekt to look into it?

JasonZak

@Nick Sorry, had to review to refresh myself on this. It was an issue with the target website, and not the WA. So, it's a non-issue, nothing further to be done. Thanks!