Unable to connect your account: Send a message in Slack as Wrkbot

Leeann

Hello,
I'm getting this error:
We were unable to connect your account. Please try again. If the issue persists, please contact support.

I've tried reconnecting the account in the designer and also on the accounts connection page but still get the same error.

Execution ID: 40d6cebd-0593-41f3-aee4-7c8d8551b33f
Execution ID: 92bc11e9-a01c-4810-b9fe-bd470160b0ee

Launch ID: 1072752
Account name: 5812
Wrkflow: AWS 05: BMO_RTND_CHK (ID: 51689)
Launch name: Launch-19c50c1e

@Product

KrystallMessam

Leeann The connected account was experiencing a token refresh issue. Our system attempted to refresh the Slack bot token used by the Wrk Slack App but failed based on the type of token, we have added a fix that will prevent similar errors in the future. We also added some loggers and improved error messaging.

Nick

Hi Leeann,

I've made a ticket to have someone on the team look into your issue. https://wrk-technologies.atlassian.net/browse/SUP-1714

We will let you know when we have a fix.