Wrkflow Run's pausing despite no ITCs

Mitch Dale

Hey @Product is there any reason a WF run may pause on its own? I have a launcher WF which launches a sub-WF, and the launcher WF run paused even though it didn't encounter any ITCs nor did I pause it myself
2 of my sub-WF runs paused on their own too

Nick

I can see the account has $0 credits. All Wrkflows will pause for a client where the payment method is not set up if their credits reach $0. Can you please make sure the payment method is set up correctly for this client? Once done this will allow the account to continue passed $0 credits into the negative and the additional amount will be billed at the first and 15th of the month.