Sharing some suggestions to improve the product's visual and functional aspects for your consideration: Can we group wrk actions (boxes) into a rectangular container and assign a color to the container for easy visual identification? For example, a group of work actions that manipulate JSON data. Can system utility wrk action boxes be displayed in a different color? Currently, the deletion process is a bit risky. To delete a specific step safely, we need to disconnect the entire chain below it first. If we simply delete a parent step, the system automatically wipes out every single step connected to it (whether it is 100 or 1,000 steps), causing massive work loss. It might be better if deleting a block removes ONLY that specific block. Even if there are 1,000 steps attached to it, they should remain on the canvas (disconnected) rather than vanishing with the deleted step. For deleting multiple steps together, please consider introducing a "Drag-to-Select" feature. Users should be able to use their mouse to select multiple specific steps at once and delete them in a single click after a confirmation prompt. The current search filters (Delivery Method: AI, API, RPA) are a bit technical. Please consider introducing App-based filtering as well. For instance, selecting a "Google" filter should list all actions related to Gmail, Drive, or Sheets. Similarly, an "Excel" filter should group all spreadsheet-related nodes. This categorization would make building workflows significantly faster. @david @Dean @Jean-FrancoisMartin @Nitish

Hi All, We have some general suggestions for improving the overall user experience of some wrk actions. Copy Wrkflows Across Accounts If possible, provide an option to copy or Copy an entire wrkflow from one account to another account. There is a Wrk action called ' Query Table ' that uses sql syntax. However, functions/operators such as Lower() and Trim() and LIKE do not seem to work in this. This becomes a problem when the data may have different capitalization or extra spaces. For example, if the Data Store contains " client name 1 ", but the incoming value is " Client Name 1 ", the query may not find a match, however the data is in the data store. Supporting functions such as Lower() and Trim(), along with the like operator, would make it possible to perform case insensitive searches on both sides of the comparison ie. the field value and the column itself. Data Store: Unable to Clear an Existing Column Value When creating a new row in the Data Store, a column can be left blank. However, once a value has been added to a column, we cant clear it. There may be situations where we need to remove an existing value and leave the column empty. @david @Dean @Jean-FrancoisMartin @Ashutosh @Sonu Thank you.

Some feedback on where we went with your comments. Thanks again for your feedback.: Ashutosh: This is an interesting product feature. I've recorded the idea for potential future product updates With the new left panel WAs have colour indications for their different roles Deletion process will now give you an option of deleteing just that WA or all downstream This feature now exists, you need to use the hotkey "Delete" once multiple items are selected using Shift + Mouse drag Agreed. We've redone the search categories to improve simplicity Nitish: This feature exists as the "Clone" feature. You should see it in the 3-dot menu of the Wrkflow designer. The "LIKE" where clause already exists and is case-insensitive. i.e. WHERE name LIKE '%test%' https://support.wrk.com/docs/reference/datastore/tables/query-table/ Agreed. Removing values during update is a current gap. We are investigating this across the board.

Hi All, We have some general suggestions for improving the overall user experience. Wrk action : Go to URL Section : Open link in new tab? Description : Open the link in a new tab and close the old tab. Note this will close the existing tab Suggestion : If possible, can we separate these two options? Currently, opening the link in a new tab also closes the existing tab. It would be better to have two separate options: One option to Open the link in a new tab and do not close the current tab. One option to Open the link in a new tab and close the current tab ( Existing one ). This would give users more flexibility, especially when they want to keep the existing tab open and work in a new one. Data Store : Suggestion : When we create a table in Data Store, we currently have to search and manually click on the table to open it. If possible, could the open table automatically immediately after it is created? This would provide a better user experience. Debug Console in Launch In the Debug Console, if any input or output contains a very long text, could we truncate the text for variables with long values when the wrk action is expanded and provide a "Show More / Show Less" option? The current issue is that when the input or output text is very long, users have to scroll a lot before they can see the other configurations. Suggestion : By default, the text should remain in the "Show More' (truncated) state to keep the Debug Console clean and easy to navigate. Suggestion : If the data in the console is in JSON, it should be displayed as properly formatted JSON for better readability. Bug : We can currently search by Wrk action name (For ex. 'Query Table'), but not with the wrk action number (For ex. 'WA-2'). If possible, could we also support searching by the Wrk action number, such as "WA-2"? The documentations : https://support.wrk.com/docs/getting-started/platform-tour/workflow-automation/debug-console/#the-debug-console-screen also stated that ' Filter Wrk Action executions by Wrk Action name or index (for example, WA-1 or Copy content) ' but it does not work with WA number. Wrk Action Test Functionality When we use the Test functionality for any wrk action and run the test, the each output parameter is displayed with a Copy button. Currently, when we copy a string value, it copies the entire value including the double quotes (ie. "api.atlassian...."). If possible, could we copy only the internal value ( api.atlassian.... ) without the double quotes ? So that it can be used as it is. This issue occurs only with string values, while numeric values are copied correctly. Making this behavior consistent would result in a better UX. @david @Dean @Jean-FrancoisMartin @Nick @Ashutosh @Sonu Thank You

Product Improvement Suggestions

Ashutosh

Sharing some suggestions to improve the product's visual and functional aspects for your consideration:

Can we group wrk actions (boxes) into a rectangular container and assign a color to the container for easy visual identification? For example, a group of work actions that manipulate JSON data.
Can system utility wrk action boxes be displayed in a different color?
Currently, the deletion process is a bit risky. To delete a specific step safely, we need to disconnect the entire chain below it first. If we simply delete a parent step, the system automatically wipes out every single step connected to it (whether it is 100 or 1,000 steps), causing massive work loss. It might be better if deleting a block removes ONLY that specific block. Even if there are 1,000 steps attached to it, they should remain on the canvas (disconnected) rather than vanishing with the deleted step.
For deleting multiple steps together, please consider introducing a "Drag-to-Select" feature. Users should be able to use their mouse to select multiple specific steps at once and delete them in a single click after a confirmation prompt.
The current search filters (Delivery Method: AI, API, RPA) are a bit technical. Please consider introducing App-based filtering as well. For instance, selecting a "Google" filter should list all actions related to Gmail, Drive, or Sheets. Similarly, an "Excel" filter should group all spreadsheet-related nodes. This categorization would make building workflows significantly faster.

@david @Dean @Jean-FrancoisMartin @Nitish

Nitish

Hi All,

We have some general suggestions for improving the overall user experience of some wrk actions.

Copy Wrkflows Across Accounts
If possible, provide an option to copy or Copy an entire wrkflow from one account to another account.
There is a Wrk action called 'Query Table' that uses sql syntax. However, functions/operators such as Lower() and Trim() and LIKE do not seem to work in this.
This becomes a problem when the data may have different capitalization or extra spaces. For example, if the Data Store contains "client name 1", but the incoming value is "Client Name 1", the query may not find a match, however the data is in the data store.
Supporting functions such as Lower() and Trim(), along with the like operator, would make it possible to perform case insensitive searches on both sides of the comparison ie. the field value and the column itself.
Data Store: Unable to Clear an Existing Column Value
When creating a new row in the Data Store, a column can be left blank. However, once a value has been added to a column, we cant clear it.
There may be situations where we need to remove an existing value and leave the column empty.

@david @Dean @Jean-FrancoisMartin @Ashutosh @Sonu

Thank you.

Dean

@Nick

david

Nitish Thank you for the feedback Nitish

@Nick

Nick

@Nitish Thank you for sharing.

Nick

Some feedback on where we went with your comments. Thanks again for your feedback.:
Ashutosh:

This is an interesting product feature. I've recorded the idea for potential future product updates
With the new left panel WAs have colour indications for their different roles
Deletion process will now give you an option of deleteing just that WA or all downstream
This feature now exists, you need to use the hotkey "Delete" once multiple items are selected using Shift + Mouse drag
Agreed. We've redone the search categories to improve simplicity

Nitish:

This feature exists as the "Clone" feature. You should see it in the 3-dot menu of the Wrkflow designer.
The "LIKE" where clause already exists and is case-insensitive. i.e. WHERE name LIKE '%test%' https://support.wrk.com/docs/reference/datastore/tables/query-table/
Agreed. Removing values during update is a current gap. We are investigating this across the board.

Nitish

Hi @Nick

Thanks for the update.

Nick This feature exists as the "Clone" feature. You should see it in the 3-dot menu of the Wrkflow designer.

Yes, Agree we can clone the existing wrkflow using this, but I was curious whether we can clone or copy the entire wrkflow from one account/environment to another. For example we create a wrkflow in our Fullestop Environment and then copy this to another Client Environment.

Nick

Yes, if you have access to multiple client accounts then you can copy it from one of them to another. Do you have access to multiple accounts where you should see options similar to this screenshot?

Nitish

Yes, We noticed that we dont have access to copy them. We have checked and found that we dont have the destination account dropdown. Its Ok , we will ask you guys if needed.

Thanks

Nitish

Hi All,

We have some general suggestions for improving the overall user experience.

Wrk action : Go to URL
Section : Open link in new tab?
Description : Open the link in a new tab and close the old tab. Note this will close the existing tab

Suggestion : If possible, can we separate these two options? Currently, opening the link in a new tab also closes the existing tab. It would be better to have two separate options:

One option to Open the link in a new tab and do not close the current tab.
One option to Open the link in a new tab and close the current tab (Existing one).

This would give users more flexibility, especially when they want to keep the existing tab open and work in a new one.

Data Store :
Suggestion : When we create a table in Data Store, we currently have to search and manually click on the table to open it. If possible, could the open table automatically immediately after it is created? This would provide a better user experience.

Debug Console in Launch

In the Debug Console, if any input or output contains a very long text, could we truncate the text for variables with long values when the wrk action is expanded and provide a "Show More / Show Less" option?
The current issue is that when the input or output text is very long, users have to scroll a lot before they can see the other configurations.
Suggestion : By default, the text should remain in the "Show More' (truncated) state to keep the Debug Console clean and easy to navigate.
Suggestion : If the data in the console is in JSON, it should be displayed as properly formatted JSON for better readability.
Bug : We can currently search by Wrk action name (For ex. 'Query Table'), but not with the wrk action number (For ex. 'WA-2'). If possible, could we also support searching by the Wrk action number, such as "WA-2"?
The documentations : https://support.wrk.com/docs/getting-started/platform-tour/workflow-automation/debug-console/#the-debug-console-screen also stated that 'Filter Wrk Action executions by Wrk Action name or index (for example, WA-1 or Copy content)' but it does not work with WA number.

Wrk Action Test Functionality

When we use the Test functionality for any wrk action and run the test, the each output parameter is displayed with a Copy button. Currently, when we copy a string value, it copies the entire value including the double quotes (ie. "api.atlassian....").

If possible, could we copy only the internal value ( api.atlassian.... ) without the double quotes? So that it can be used as it is.

This issue occurs only with string values, while numeric values are copied correctly. Making this behavior consistent would result in a better UX.

@david @Dean @Jean-FrancoisMartin @Nick @Ashutosh @Sonu

Thank You

Jean-FrancoisMartin

@Nitish thanks a lot for these, we will consider them

Sonu

Hi @david , @Dean , @Jean-FrancoisMartin , @Nick

We found an issue while creating Datastore tables.

When creating a new table with the Wrk Action, a table can be created with a / (forward slash) in the name, for example Test-Table/FS. The table is created successfully with the forward slash in the name.

However, after creation, the table cannot be opened in the Datastore UI and shows "Error Loading Table".

But when creating the same table from the Datastore UI, the / is correctly rejected with a validation error saying that table names can only contain letters, numbers, spaces, hyphens, and underscores.

Expected Behavior:

The Wrk Action should allow users to save the action even if the Table Name is dynamic.
When the wrkflow is launched, the Table Name should be validated. If the dynamic value contains invalid characters, the wrkflow should show a clear validation error instead of creating a broken table.
Add validation/helper text below the Table Name field, similar to the Insert values field. For example:
"Table name can only contain letters, numbers, spaces, hyphens (-), and underscores (_)."
The same validation rules should be applied consistently between the Wrk Action and Datastore UI.

Nick

Hey Nitish and Sonu,

Thank you very much for the suggestions and bugs. I've recorded them all as tickets for we can prioritise them as a part of our product roadmap.