The article discusses the role of Agentic AI to transform the way work gets done in an organization-wide way. The article suggests that while 78 percent of companies now use generative AI in at least one function, this adoption has not yet translated into enterprise-wide impact. The author suggests that rethinking automation design through AgenticAI could help transform work. For example, a large U.S. insurer combined existing automations with an AI-enabled document intelligence workflow in underwriting and policy operations, which improved turnaround times and consistency. Despite these improvements, organizations often face challenges when scaling Agentic automation. The authors suggest that a process-led approach combining AI and automation together could be more effective than separate programs. They also suggest that the right use cases for these purposes are crucial to identify and implement.
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