The author shares her personal journey to automation in the mortgage industry, highlighting the importance of continuous reflection, open dialogue, and a willingness to challenge the status quo. The author suggests that the path to automation involves a clear vision of where youre going, a team fully committed to the project, and prioritizing what matters most in a measured, data-informed way. This method is often used by the Weighted Shortest Job First (WSJF) method, which identifies the highest-value opportunities and ensures resources are directed where they’ll have the most impact. Collaboration is essential to get all team members excited about the vision and their roles in it. The article also discusses the importance importance of partnering with the right vendor for an automation strategy.
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