The article discusses the importance of using Salesforce to enhance business processes in an organization. The article also discusses the main ways to automate tasks in Salesforce. The use of these tools can include interactive experiences and behind-the-scenes automation. If a user cannot perform tasks consistently, this could save hundreds of person-hours over a year. The author suggests that using these tools to save users time and improve the quality of your data. If your business process requires input from a user, these features can include Screen Flows, Autolaunched Flows and Approval Processes.
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