Business process automation (BPA) is becoming a necessity for companies to stay competitive in a rapidly evolving digital landscape. Companies are using cutting-edge technologies to streamline operations, reduce costs, and enhance customer experiences. The article suggests that business process automation is expected to drive significant ROI, with global spending on automation technologies projected to exceed $1 trillion by 2027. It highlights the top business trends for 2025, including AI-powered workflows and hyperautomation, a term coined by Gartner, which involves automating as many business processes using a combination of AI, robotic process automation, and other advanced technologies. High-impact areas like customer service or inventory management are being pilotised with low-code automation platforms. The report also highlights the potential for collaboration between human-AI collaboration tools and collaborative robots.
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