The Veterans Benefits Administration (VBA) has implemented its Automated Decision Support (ADS) process to streamline workflows and increase decision-making amid a growing volume of claims. The process was first piloted in 2021 and has helped the agency manage rising claims, particularly those driven by legislation like the PACT Act. The VBA plans to expand its use of emerging technologies like AI to enhance efficiency and augment its workforce. Despite the use of AI, claims processors are still an essential part of the process. Despite advancements in AI, the VBAs future will be in keeping pace with the changing technology and continually improving their tools for employees.
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