Legal agencies in the US are increasingly turning towards legal automation, which promises to improve accuracy and tasks quickly. However, many agencies face setbacks due to technology not aligning with legal workflows or lack sufficient training to adopt new tools. These challenges, while frustrating, provide essential insights. Bestera, the author of the guidebook, suggests that recognizing these issues can help agencies refine their approach towards developing solutions that better fit their specific needs. For example, inflexible systems, data security vulnerabilities, and poor integration with existing tools are cited as reasons for failing automation. The author also recommends a user-centric approach to ensure successful automation projects. Despite these successes, there are cost overruns and unexpected unexpected expenses.
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