Forbes Coaches Council members have shared their top 20 mistakes in automation, which can lead to costly missteps and resistance from teams. The members suggest that companies rush to implement automation without fully understanding the processes, people or goals involved, and that a successful rollout requires clear communication, change management and a human-first mindset. The biggest mistake is attempting to automate a broken workflow, which results in an ineffective automated workflow. To gain real benefits from introducing automation into workflows, organizations need to first optimize existing workflows and then introduce automation to further streamline the workflows. The author suggests that automation should enhance human potential, not replace it.
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