The manufacturing industry is often focusing on modernizing with smarter tech and AI-powered automation at the expense of the people using these tools. Al Whatmough, CEO of Toolpath Labs Inc. in Bedford Heights, Ohio, believes that we are wasting valuable resources by making our employees work for the machine, rather than the machine. Human-centered design is not about fancy interfaces or flashy marketing language, but about making work actually work for those who keep factories running. Experts suggest that if the person using the system wasnt consulted during the design, it is likely flawed. The solution is to simplify the process and build confidence among operators. At Acieta LLC, CEO Craig Ulrich has seen firsthand how new systems fail when they leave humans out of the design equation.
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