The article discusses the transformation of AI into automated processes in the UK, highlighting the difference between AI and traditional automation. Unlike traditional systems that simply follow pre-programmed rules, AI-powered systems use machine learning and natural language processing (NLP) to make real-time decisions, understand context, and continuously optimise workflows. This shift is particularly beneficial for UK businesses navigating post-pandemic digitisation, hybrid workforces, and changing customer expectations. AI chatbots in retail, fintech, and healthcare now offer 24/7 support with context-aware responses and fraud detection. Over 60% of UK businesses are already exploring AI solutions. The author recommends avoiding automating for automation for convenience, focusing on clear goals tied to measurable ROI and avoiding security and compliance issues like GDPR compliance.
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