Robotic Automation (RPA) is undergoing a significant transformation, driven by academic Vijay Kumar Tiwari Brij, who argues that these systems are reshaping human roles in enterprise environments. Unlike traditional systems that require deep backend integration, RPA software bots operate via graphical user interfaces, making them accessible and non-intrusive. This democratized approach to automation enables organizations to reap immediate benefits without overhauling legacy systems. The study suggests that RPAs impact begins with selecting the right processes, establishing governance frameworks, and aligning automation strategies with organizational goals. The implementation model incorporates a balanced scorecard approach, which evaluates automation based on operational efficiency, process quality, organizational adaptability, and strategic alignment. RPA is also being used in financial operations, healthcare, claims processing, and patient data migration.
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