Automation, a tool that accelerates deployments, reduces human error, and brings consistency to complex systems, often causes more pain than progress in IT. However, as infrastructure scales, interdependencies increase, this complacency becomes a problem. Automation cant handle routine issues and is often used to cover recurring problems instead of addressing root causes. This leads to a tendency for rapid but unsuccessful solutions to problems such as restarting a failing service every 5 minutes may mask a memory leak or architectural flaw, but it doesnt solve it over time. The more automation you over-automate, it creates rigid processes and leads to mistakes that can be costly. The author suggests that the goal of automation is to enhance its impact rather than remove humans from the process. The article also discusses the need to keep humans in the loop and document everything, not just code.
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