Chase has developed a system that automates card art validation through automation to save time and improve customer experiences. The manual process involves meticulous verification and validation of card art across every screen it appears on within the Chase.com web flow. The automation script ensures that the card art on each screen matches the reference image and ID provided, and it also checks for default Chase card art in case of mismatches. This shift from manual to automated testing has resulted in significant time savings and efficiency gains. The automatability of this process has been reduced to one hour for a given co-brand product line, including both active and legacy cards. The team has also implemented automated validation for 10 screens in the web channel and plans to cover the remaining five screens over the next few weeks.
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